Shipping Policy

Every order is packed and shipped by me, by hand, from Den Haag. Here's what that looks like on your end.

Version: 28 October 2026

Where orders ship from and with whom

All orders ship from Den Haag, the Netherlands, via PostNL. As soon as your parcel is on its way, you get a confirmation email with a track & trace code and a direct link to follow it.

What it costs

Netherlands, skate deck: shipping is free — it's included in the €199.95 price.
Netherlands, caps: €40 each, excluding shipping. €6.95 tracked shipping is added at checkout, so one cap delivered in the Netherlands costs €46.95.
Multiple caps in one order ship together and pay that €6.95 shipping once.
Europe: €12.95. Rest of the world: €19.95. The rate for your destination is shown at checkout before you pay.

How fast it goes

Orders are packed and dispatched by me personally — I don't drop them on a pile.

Netherlands: expect your parcel within 10 days of placing your order. That's an estimated delivery timeframe, not a guaranteed delivery date — PostNL's own speed decides the rest, and your track & trace link shows exactly where the parcel is.

International orders: no fixed delivery estimate applies. Delivery time depends on the destination and on customs, and your track & trace link follows the parcel the whole way.

Orders outside the EU

If you're ordering from outside the EU, your country may charge import duties or taxes when the parcel arrives. Those are charged by your customs office, not by me — and they aren't refundable.

Your part: the address

Double-check your shipping address at checkout — it's the address PostNL gets. If a parcel comes back because the address was wrong or incomplete, you may be asked to cover the reasonable cost of sending it out again. I'll tell you the amount before I send anything, and this doesn't affect your statutory rights.

Something wrong with the parcel?

Damaged, opened or missing? Email onedeepink@gmail.com with your order number and a photo if there's damage — I handle the claim with PostNL and sort it out with you. Report visible damage within 3 days of receiving the parcel, while the carrier claim can still be made.

That 3-day window is about the carrier claim, not your rights: it doesn't shorten or reduce what consumer law gives you, and a fault can still be reported after it.

For returns because you changed your mind, see the returns page.