Returns & Refunds

Merch is merch and tattoos are tattoos — this page is about the webshop. Your right to change your mind on a purchase is the law, and I work with it, not around it.

Version: 28 October 2026

Tattoo deposits are something else

A tattoo session isn't a webshop order. Deposit, cancellation and rescheduling rules are on the booking page — they aren't affected by anything here.

Your 14-day right of withdrawal

Ordered something from the shop and changed your mind? You have the right to withdraw from the purchase within 14 days of receiving the item, without giving a reason. That's EU law for online orders, and it applies to everything in the shop.

Let me know within 14 days of receiving the item — email onedeepink@gmail.com with your order number.
You pay the cost of sending it back yourself — that's the normal rule for a change of mind, and it's shown in the cart and at checkout before you pay.
Handle the item with care and send it back in the condition you received it: complete, and in its original packaging where possible.
Once I've received it back — or your proof that it's on its way — you get your refund within 14 days.
The refund goes back through the original payment method, BTW included.
The refund covers what you paid for the item plus the standard shipping you were charged. If you picked a more expensive delivery option than the standard one, only the standard rate is refunded — the extra stays with the carrier.

Model withdrawal form

You don't have to use this form — an email saying you're withdrawing is enough. But EU consumer law gives you the right to a model form, so here it is, ready to copy:

To: Mikey OneDeep, Rijswijkseweg 119A, 2516 HA Den Haag, the Netherlands — onedeepink@gmail.com

I hereby give notice that I withdraw from my contract of sale of the following goods: [item(s)], ordered on [date] and received on [date].

Name of consumer: [your name]

Address of consumer: [your address]

Signature (only if this form is sent on paper): [signature]

Date: [date]

Trying a cap on is allowed

Caps don't ship with a hygiene seal, so the hygiene exception doesn't apply — you can try one on to see whether it fits and still return it within the 14 days.

What's expected of you is care: wear it at home, not out for the day, and send it back in the condition it arrived in. An item that comes back worn, washed or damaged can be refused — and I'll always tell you why before it comes to that.

Damaged or defective item?

That's not a return — that's on me to make right. Email onedeepink@gmail.com with your order number and a photo of the problem, and we sort out a replacement or refund. Report visible damage within 3 days of receiving the parcel — that's what the carrier claim needs, and it doesn't limit your statutory rights.

How to start a return

One email: onedeepink@gmail.com. Mention your order number and why the item's coming back, and I'll reply with the return address and the next step.

Return address: Mikey OneDeep, Rijswijkseweg 119A, 2516 HA Den Haag, the Netherlands. Send it tracked, so you can show it's on its way.

Nothing on this page limits the rights the law gives you as a consumer.